Your Privacy
We understand that you are concerned about the use of your
personal information and other privacy issues. This privacy
explanation details our information and confidentiality
policies so that you can be confident of our commitment
to protecting your privacy rights.
Security
Your information is protected on our web site by 128 bit
Secure Sockets Layer (SSL), which is the industry standard
for secure on-line encryption. This means that your personal
information, including your payment information, is encrypted
before it travels over the Internet for processing, assuring
your safety and privacy.
We do not use outside companies to host or process information
for our web site, so access to your information is strictly
controlled and is only available to trained, appropriate
Renovator's customer service employees.
Information we collect
Information you supply to us is kept confidential. In order
to meet your customer service expectations, Renovator's
Supply and Rensup.com will request and store information
such as your:
First and last name
Billing address
Shipping address
Email address
Telephone number
Payment information.
This information is needed to provide the services and products
that you requested and to keep in touch with you, our customer.
We may ask you for other information if, for example, if
you're ordering a gift to be sent directly with a gift card.
We will continue to keep that information confidential,
too.
A cookie is a small amount of data that is stored on your
computer. We use cookies to store and track information
about your web session on our web site. For example, to
maintain the products you place in your shopping cart.
Ways we use information
Your name, address, payment information, and usually telephone
number are necessary to ship an order. We use your telephone
number to identify you electronically using caller ID when
you contact us by phone. We do not share telephone numbers
with other marketers, but many shippers such as UPS request
the number be included on certain shipping documents and
labels. We may use your name and address to send you catalogs
and other promotional efforts via mail, and we may share
only your name and address with other reputable marketers.
If you don't want to receive mailings from us, or wish to
prevent the disclosure of your name and address to third
parties, please contact us using one of the methods outlined
below.
Email addresses that we collect may be used by us to provide
you with order transaction information, such as Order Confirmation
and Shipping Confirmation. We also send our email newsletter
and special promotions and sales. You can opt out of receiving
the newsletter emails from us at any time, if you wish,
by using the unsubscribe button at the end of each email.
We do not share email addresses with other organizations.
In addition, we may use your information in internal analysis
to improve our marketing efforts and to make our web site
more user-friendly and effective, or to improve our product
offerings, or to design other promotions.
Marketing partners, links, and affiliates
We do, from time to time, use marketing partners or promotional
services that may have privacy policies that differ from
ours. If you go to another site from ours, we encourage
you to read their privacy policy, as we are not responsible
for the data collection and other business practices they
have in effect.
Policy changes
If, in the future, it becomes necessary to add to or change
our privacy policy, such changes will be posted on our web
site and reported in our newsletter. Your use of our web
site indicates your consent to the terms of this privacy
policy.
